TERMS AND CONDITIONS
For custom cake, cookie, and cupcake orders.
PAYMENT
We require 50% deposit at time of order. Order is not confirmed until deposit is paid. If deposit if not received within 24 hours of quote, availability will need to be reconfirmed as other orders may have been taken. Orders cancelled prior to two weeks before pick-up date are eligible for a full deposit refund. Deposits are NON-REFUNDABLE for orders cancelled within two weeks of pick-up date. Funds used for specialty or order specific supplies that must be ordered prior to the two week deadline are non-refundable at any point. Those supplies will be given to the client upon cancellation along with the remainder of the deposit if cancelled prior to the two week mark.
PICK-UP
Pick-ups are scheduled at time of order. We understand that things come up, and we do our best to work with our clients. If you must reschedule your pick-up date/time/location, please let us know as soon as is possible. Rescheduled pick-ups are at our discretion.
INSPIRATION PHOTOS
Inspiration photos are just that, inspiration. We will use them as guides to create edible masterpieces to match your vision, however, we can not guarantee exact replicas of other baker's work.
ALLERGIES
As much as we would absolutely love to cater to all dietary restrictions and food allergies, we do not have dedicated equipment to offer allergy friendly treats.
CANCELLATION
In the extremely unlikely event we must cancel an order, you will be provided a full refund and will be offered a discount for your next order.
SATISFACTION GUARANTEE
As always, we strive to please! We want our customers satisfied, so if there is any issue, please reach out.
Refund or replacement efforts will be made at our discretion.